FAQ

Welcome to the Storm Equip Supply FAQ page. Below you'll find answers to the most common questions about our products, shipping, payments, returns, and more.

Products

Q1: What types of products do you offer?
 We offer high-quality dehumidifiers, heavy-duty cooling fans, and rechargeable battery generators for residential, commercial, and emergency use.

Q2: Are your products energy efficient?
Yes. We stock energy-efficient models that reduce power consumption without compromising on performance.

Q3: Do your products come with a warranty?
 Yes, all products are covered by manufacturer warranties ranging from 1 to 3 years. Specific warranty details are provided on each product page.

Ordering & Payments

Q4: What payment methods do you accept?
 We accept Visa, MasterCard, American Express, Discover, PayPay and Apple Pay. All payments are processed securely.

Q5: Can I modify or cancel my order after I have placed it?
 Orders can only be modified or canceled before they are processed. Please get in touch with us as soon as possible if you need to make changes.

Q6: Will I be charged sales tax?
 Sales tax is applied where required by law based on your shipping address.

Shipping & Delivery

Q7: What are your shipping options?
 We offer:

  • Standard Shipping: Free, 3–4 business days after 1–2 days handling

Q8: Do you ship internationally?
 No. Currently, we only ship within the United States (including Alaska and Hawaii).

Q9: How can I track my order?
 Once your order is shipped, a tracking number will be emailed or sent via SMS so you can monitor your delivery.

Q10: What if my order is delayed?
 We do our best to deliver on time, but delays may occur due to weather, holidays, or carrier issues. We’ll notify you if there is a significant delay.

Returns & Refunds

Q11: What is your return policy?
 You can return eligible items within 30 days of delivery. Products must be unused, in original condition, and returned with all accessories. Visit our Return & Refund Policy for full details.

Q12: Who pays for return shipping?
 Customers are responsible for return shipping costs unless the item is defective or sent in error by us.

Q13: How long does it take to receive a refund?
 Approved refunds are processed to your original payment method within 3–5 business days after we receive and inspect the return.

Q14: What should I do if I receive a defective product?
 Contact us within 7 days of delivery with photos or a description of the issue. We’ll arrange a replacement or refund as needed.

Support & Contact

Q15: How can I contact customer support?
 You can reach us via:

  • Phone: +1 (877) 250-1820
  • Email: support@stormequipsupply.com
  • Address: 3179 Kenna Drive Northwest, Acworth GA 30101, United States

If your question isn’t listed above, feel free to contact our support team. We’re here to help.